Terms of service
The igabiba.com online store is operated by the company Colby d.o.o., Ob Dravi 6, 2000 Maribor, registration number: 5721938000, tax number: SI45877769, hereinafter referred to as "the seller".
We advise you to read the General terms and conditions written below before using the online store.
By purchasing, you express your agreement to the terms below. All private data is strictly protected. The seller reserves the right to change the terms at any time and without prior notice. Changes apply from the moment of their publication.
The company Colby d.o.o. does not warrant the correctness and completeness of the data on the e-commerce pages, nor does it warrant the correctness and completeness of the textual, pictorial or audio material.
All communication between the customer and the company Colby d.o.o. in electronic form is considered as if it was made in writing and has the validity of a contract.
The e-commerce is open 24 hours a day, every day. Due to various technical or other reasons, business through our e-commerce or even access to the store is sometimes not possible. Therefore, Colby d.o.o. reserves the right to limit or completely stop the sale of some or even all products for a definite or indefinite period of time or to limit or completely stop access to the e-commerce site or otherwise restrict or stop the operation of the e-commerce.
The user of the website does not incur any costs related to the use of the means of communication in connection with the use of this site. Colby d.o.o. does not charge any additional costs related to the use of the means of communication.
Colby d.o.o. assumes no responsibility for any damage to your hardware or software due to visiting and operating the e-commerce sites or for any damage caused by the products or in any way related to the products purchased through the e-commerce.
By registering in the igabiba.com online store, you become a visitor, and with a confirmed registration, you become a member of igabiba. Both the visitor and the member (hereinafter also the user) acquire the right to purchase in the igabiba.com online store.
Any visitor can register as an igabiba member online. Upon registration in the igabiba.com online store, the visitor obtains a username that is the same as their e-mail address, and a password. The username and password connect the member with the entered data. The member can access and change their data in the account settings at any time.
Igabiba.com guarantees that it will provide the customer with the following information before the commitment with the contract:
- data on the manager of the igabiba.com online store (name and registered office of the company, registration number),
- contact details for fast and efficient communication,
- basic product properties,
- availability of products (we try to have stock for all products available in the online store or provide a reasonable delivery time),
- terms of delivery of products (method, place and deadline of delivery),
- prices are clearly set, all prices already include tax,
- methods of payment and delivery,
- temporal validity of the offer,
- the period within which it is possible to withdraw from the contract and the conditions for withdrawal are described in the rights to withdraw from the purchase and return of goods, in accordance with Article 43 of the ZVPot.
The offer of products in the e-commerce is entirely published in the Slovenian language and changes frequently, so we have marked the products differently to make them more recognizable. The offer is valid until the publication of the new price list.
Exclusive. The term exclusive refers to all products that are currently available in the territory of the Republic of Slovenia only in the igabiba.com online store.
Last pieces. For each product, we find information about the current stock. When the stock is reduced to five or fewer pieces, a warning and a stock timer appear.
No stock. The product is currently out of stock, which means that it is not in stock in the central warehouse and we are waiting for re-delivery.
Sold out. The product is sold out, it is not in stock in the central warehouse, the new delivery time is unknown.
Open packaging. The product has open packaging, but the product is flawless and unused. The price of the product is further reduced.
Methods of payment / payment terms
- cash on delivery (select the Cash on delivery option in the payment options),
- payment or credit cards MasterCard®, Visa, Visa Electron and American Express,
- Paypal and
- Apple pay.
Colby d.o.o. reserves the right not to offer all methods of payment for all products. Changes to any payment system may also occur without prior notice. The customer is informed about all methods of payment and payment terms before the purchase, and agrees with the purchase made in the igabiba.com online store and expressly consents to them.
Prices and stock
All prices are expressed in EUR (€) and include local VAT.
Prices in the online store often change, so we marked them differently, all offers are valid until the publication of a new price list.
The same regular price applies to the purchase of unregistered users (visitors) and igabiba members. Prices are valid at the time of the order and do not have a predefined validity. Colby d.o.o. reserves the right to change prices without prior notice.
Despite efforts to provide accurate and up-to-date information, there may be incorrect price information or a price change during order processing. In such a case, igabiba will allow the customer to withdraw from the purchase.
All prices are valid according to certain payment terms listed in the Payment methods and Payment terms.
Promotional prices are limited in time and are valid for the entire duration of the campaign or until stocks are sold out. All promotional prices are marked and apply to both members and visitors to the igabiba.com online store.
We try to ensure that all products published in the igabiba.com online store are also in stock. If it happens that we do not have a product, we guarantee a reasonable delivery time.
After the purchase in the online store and after the delivery of the ordered products, the seller sends the invoice in pdf format to the customer's e-mail address, a copy in electronic form is also stored at Colby d.o.o.
The invoice shows the price of the purchased products, VAT and all costs related to the purchase.
Before confirming the purchase, the customer is obliged to check the correctness of the data. Later objections raised regarding the regularity of issued invoices are not taken into account.
How will the ordered goods be delivered to you?
The ordered goods will be delivered by our contractual partner .The customer pays the postage in the amount of € 6.99 if the purchase amount is lower than € 150.00, otherwise the postage costs are covered by the company Colby d.o.o.
If the purchase amount is higher than € 150.00, the customer has free postage. Regardless if they use the discount code and the price drops below € 150.00. All you have to do is enter the free delivery first and only then the discount code.
When will I receive the ordered goods?
The ordered goods are expected to be shipped within 24 hours of receiving the order. Orders received on Saturday, Sunday or a holiday will be shipped on the first following business day (usually Monday).
Products or services can be sent to another address or as a gift only on the condition that the method of payment is chosen in the e-commerce (by credit card, payment by proforma invoice, Paypal or Apple pay).
Delivery times provided for individual products are estimated according to logistic data and stock data from our warehouse. Delivery times published at the time of placing the order apply.
Despite efforts to provide accurate information, delivery date information may be inaccurate or may change during order processing. In this case, the provider will allow the customer to withdraw from the purchase.
Complaints (material defect, warranty, damage)
RETURN OF GOODS AND CONTRACT CANCELLATION - Online Purchase
In accordance with consumer protection law, the buyer has the right to withdraw from the purchase or contract and return the product within 14 days of receiving the shipment without providing a reason. The period starts one day after the date of receipt of the ordered goods. The goods must be returned to the seller by mail to the company's address no later than 14 days from the date of submission of the withdrawal notification.
If the conditions for withdrawal from the contract (purchase) are met, we undertake to refund the received payment to the buyer as soon as possible or no later than 14 days from receiving the return request. The seller will return the received payments to the buyer using the same payment method used by the buyer or as a credit or gift voucher if the consumer explicitly agrees to this method. If a bonus, discount code, or promotional code was used during the purchase, these funds are considered a discount and are not refunded to the buyer. Only the paid amount is refunded.
The seller reserves the right to withhold the refund until the returned goods are received or until the buyer provides proof that the goods have been sent back to the specified address.
In case of contract withdrawal (purchase), the buyer must return the goods to the seller undamaged, in unchanged quantity, and unused (the goods may only be used to the extent necessary to determine their characteristics and functionality), as is usual in physical stores.
If the goods were purchased as a set, all components of the set must be returned.
The withdrawal notification must be made by an unambiguous statement clearly indicating the withdrawal from the contract. The notification should be sent to the email address info@igabiba.com and included in the package with the returned products. It is recommended to include a copy of the invoice in the package.
The buyer is considered to have submitted the withdrawal statement on time if it is sent within the specified withdrawal period. The burden of proof regarding the exercise of the right of withdrawal lies with the buyer.
If sending by mail, the goods should be sent to the seller's address: Colby d.o.o., Limbuška cesta 2, 2341 Limbuš, Slovenia.
Where you are exercising your right to change your mind, you must pay the costs of return.
The buyer does not have the right to withdraw from the contract in the following cases:
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Contracts for goods or services whose price depends on market fluctuations beyond the company's control that may occur within the withdrawal period.
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Contracts for goods made according to the consumer's precise instructions and tailored to their personal needs.
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Contracts for the supply of sealed audio or video recordings and computer programs, if the consumer has opened the security seal after delivery.
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Contracts for the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons if the consumer has opened the seal after delivery.
To ensure a smooth withdrawal process, please consider the following when making a remote purchase:
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Carefully open the packaging and keep it unchanged until you are fully sure the product is suitable (please return the product in its original undamaged packaging).
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Visible signs of use (dust, hair, scratches, stains, dirt) are not acceptable for withdrawal as they are considered hygienically questionable.
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Visible signs of assembly (used guides, installation scratches) are damages that occur during installation of appliances. Do not install appliances (e.g., TV) until you are sure they meet your requirements.
If the purchase is made by a legal or natural person performing a gainful activity, regardless of its legal organizational form or ownership, these provisions do not apply. We allow legal or natural persons performing a gainful activity to return delivered items under warranty conditions.
Warranty and Conformity Guarantee, Damage to Goods
If the product does not function flawlessly during the warranty period or does not have the features specified in the warranty certificate, the buyer may file a warranty claim. The warranty is valid within the Republic of Slovenia.
The warrantor guarantees the flawless operation of the device included in the sales package and starts from the date of delivery of the goods to the consumer. The warrantor ensures that within the warranty period, the product will be repaired or replaced free of charge within 30 days from the date the authorized service receives the repair request. This period may be extended by up to 15 days if it involves a complex repair or replacement.
The warranty period begins with the delivery of goods to the consumer. The product may consist of several different parts, which may have different warranty periods:
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Twelve (12) months for terminals and terminals with built-in batteries;
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Twelve (12) months for accessories: chargers, headphones, cables (whether included in the sales package or sold separately) and consumable parts: batteries (if not built into the terminal).
In the case of a warranty repair, the warranty period is extended by the duration of the repair process. In the case of replacing a significant part of the device (such as the mainboard), the warranty for the replaced part is extended by 12 months from the completion of the service process.
The warranty can be claimed with the original invoice or a copy and the warranty certificate. Faulty goods can be delivered to the store's headquarters or the authorized service center listed on the warranty certificate.
The warranty does not cover consumable materials. The manufacturer covers the costs of material, spare parts, labor, and transport.
To claim the warranty for products purchased in the igabiba.com online store, please fill out the warranty claim form and attach it to the product along with the invoice.
For postal returns, send the item to: Colby d.o.o., Servis igabiba, Limbuška cesta 2, 2341 Limbuš.
Pre-orders
A pre-order is the purchase of a product that will be released in the near future, and with it you can secure the product before the official release.
When pre-ordering, it is not possible to add games that are already available to the cart, only pre-orders. If you want another product from our offer, which is already available, make a purchase separately.
Payment
Payment is possible with all payment options listed in the payment terms.
Delivery
If for any reason the product will not be available on the day of release, you will be notified by e-mail. We reserve the right to delay delivery if the official release of the game is postponed or the supplier does not deliver the product to us on time. In this case, you will be notified of the change in a timely manner by e-mail and you may withdraw from the contract in accordance with the ZVP.
Pre-order cancellation
If you have already paid for the pre-order but want to cancel it, you must do so at least 5 days before the official release. In the event that you make the cancellation on time, we undertake to transfer the money to your bank account as soon as possible, within thirty days at the latest.
In the event that the provider withdraws from the contract for any reason, it shall return to the customer the full purchase price with the same means of payment as used by the consumer, unless the consumer has explicitly requested the use of another means of payment and the consumer does not incur any costs.
You can find the general terms and conditions of the IGABOOSTER program here.
The igabiba.com online store makes every effort to ensure that the information published on the igabiba.com website is up-to-date and correct. Nevertheless, the properties of the items, the delivery period or the price may change so quickly that igabiba.com fails to correct the information on the webpage. Reduced performance of the technological solution used, input, transfer or any other data processing may cause an error that is displayed on the website.
In this case, igabiba.com will inform the customer of the changes and allow them to cancel the order or to change the ordered goods.
Colby d.o.o. is not responsible for the occasional non-functioning of the igabiba.com online store.
Igabiba.com is not responsible for the content of opinions and comments on items written by visitors. Igabiba.com reviews and rejects opinions prior to publication that contain obvious lies, are inappropriate, misleading or offensive. Igabiba.com is not responsible for the information in the opinions and is limited from any liability arising from the information provided in the opinions.
Igabiba.com has the option of withdrawing from the contract only if an obvious error is detected (Article 46 of the OZ). An obvious error is considered to be an error in the essential characteristics of the item and all errors that are considered decisive according to the customs of the store or the intention of the customers and which igabiba.com would not confirm or conclude the contract in case of knowing. This also includes obvious price errors.
The discount code brings various benefits when purchasing through the igabiba.com online store and is limited in time. You can find the active promotional code on the title page of the advertising message, on the page of each section, in our newsletters or other media.
In the event that the customer uses the discount code, but later cancels the order with the used code on their own, they are no longer entitled to a new benefit from this code.
Use of the discount code:
Select the items you want to buy and put them in the cart. When you have finished adding items to the cart, continue by clicking on the Checkout button. Select a delivery method, specify a delivery address, and select a payment method.
In the same step in the field ''Discount code'' enter the discount code and confirm the entry by clicking the Apply button. If you want to take advantage of several discount codes at the same time, enter each one in the field and click the Apply button.
Only one discount code can be used to purchase one product. The number of discount codes must not exceed the number of different products ordered.
When you enter the discount codes, the value of the discount codes is automatically deducted from the price of your order in the last step - Order Summary. The amount that still needs to be settled remains.
The discount code is a one-time code, which means you can only use it once.
It is not possible to combine different forms of benefits (discount code, promotional code, igabooster) within the same order.
The promotional code brings various benefits when purchasing and is time-limited. You can find the active promotional code on the title page of the advertising message, on the page of each section, in our newsletters or other media.
In the event that the customer uses the promotional code, but later cancels the order with the used code on their own, or the shipment is damaged during transport, they are no longer entitled to a new benefit from this code.
Using a promotional code:
- Select the items you want to buy and put them in the cart. When you have finished adding items to the cart, continue by clicking on the Checkout Select a delivery method, specify a delivery address, and select a payment method.
- In the same step in the field ''Discount code'' enter the promotional code and confirm the entry by clicking the Apply
- Only one promotional code can be used with each purchase (for example: when ordering 2 items, you can use a maximum of 1 promotional code at a time).
- When you enter the promotional code, the value of the promotional code is automatically deducted from the price of your order in the last step - Order summary. The amount that still needs to be settled remains.
- It is not possible to combine different forms of benefits (discount code, promotional code, igabooster) within the same order.
A gift card is an identification paper issued by the seller Colby d.o.o. upon payment in electronic form (the customer receives an e-mail with the gift card code). Each gift card is marked with its own code (unique serial number), and the seller Colby d.o.o. is obliged to accept it as payment for the purchase through the igabiba.com online store.
The gift card can be purchased in the igabiba.com online store. The purchase of a gift card is subject to the same terms of business as the purchase of other products, except for the method of payment. A gift card can be paid with a payment or credit card. In case of a larger order of gift cards, you can send your inquiry to info@igabiba.com. In this case, there is the possibility of payment by pro-forma invoice. The validity of the gift card is 3 months from the issue of the card, unless otherwise indicated on the card.
It is not possible to change the gift card for cash. The card does not need to be redeemed in full for one order, but can be divided into several orders. In case the value of the purchase is higher than the value of the gift card, the gift card holder must pay the difference.
Use of the gift card:
- Select the item you want to buy and place it in the cart. Continue and complete the order. Select a delivery method, specify a delivery address, and select a payment method.
- Enter the gift card code in the "Discount code" field and confirm by clicking the Apply button. To redeem multiple cards, enter the card code and click Apply. Repeat this process.
- When you enter codes, the value of gift cards is automatically deducted from the price of your order. The amount to be settled remains.
- Then you only need to submit the online order.
Within one online order, we allow you to use several gift cards and promotional codes at the same time, while only one discount code can be entered. Enter all of the above in the "Discount Code" field when placing an online order by entering the code in the field and clicking Apply. Repeat this process.
If the order or part of the order is cancelled and therefore the gift cards are not redeemed, we will replace your cards with new gift cards. We will return your paid money to your current account or credit card if you made a purchase with it. All you have to do is give us the codes of your redeemed gift cards and your transaction account number.
Each gift card comes with a unique code that can only be used once. If the gift card has expired, it can no longer be exchanged, its monetary value required to be paid out, or its validity extended.
A set is a set of two to several products. When you buy a product through the igabiba.com online store, the system offers you other products and thus saves on price. The additional product within the set is subject to special savings, which will be visible in the shopping cart before placing the online order.
Gifts added to individual products are not retained when creating a set (sets are always created without gifts). Within different sets, the savings vary.
You can also use the gift card, promotional code, discount code when buying a set, but only one of the previously listed options. Enter the gift card, promotional code, discount code in the "Discount code" field. Then click the Apply button.
The purchase procedure for legal entities is exactly the same as for natural persons, only that in the first step you select the option invoice to company and confirm your agreement with the terms and conditions.
If you want an invoice to company, you accept the terms and conditions that apply to companies. The main difference is in the possibilities of withdrawal from the contract: We enable legal or natural persons who perform a gainful activity to return the delivered goods within the warranty conditions. The listed legal entities do not have the option of withdrawing from the contract within 14 days of the receipt of products without a reason, as is the case for consumers (natural persons).
Refunds for legal entities are not possible. The General terms and conditions of the igabiba.com online store also apply to purchases by legal entities. You can read more about the possibilities of returns within the warranty conditions in the section above entitled "Complaints (material defect, warranty, damage)".
The igabiba.com online store enables the following methods of payment for legal entities and natural persons performing gainful activity:
- with cash on delivery* (limit of cash payment up to € 420 with VAT)
- by transfer to the account of the manager Colby d.o.o. according to the offer/proforma invoice
- with payment or credit card (MasterCard®, Visa, Visa Electron, American Express)
- PayPal
- Apple Pay
*For individual orders, we reserve the right to request payment by bank transfer to the account of Colby d.o.o. according to the offer/proforma invoice, whereby the Price is still valid.
Ratings, opinions and comments
All ratings, opinions and comments submitted on the online store igabiba.com contribute to a better user experience and represent the aspect of product presentation, which gives the potential customer additional information and tries to help them buy the optimal product for their needs and requirements. The opinions, ratings and comments that customers write are part of the functionality of the online store, and are intended for the community of all users.
The possibility of publishing a rating, opinion and comment is available to all users of the igabiba.com online store. Colby d.o.o. will review the rating, opinion or comment before publishing it, and assess whether it meets the criteria for publication. Ratings, opinions, comments that are in any way inappropriate or offensive and thus do not represent a constructive contribution and do not benefit other users of the online store will not be published.
By submitting a rating, opinion, comment, the user fully agrees with the terms of use and allows igabiba.com to use the rating, opinion or comment indefinitely in electronic and other media and all advertising campaigns where it is in the interest of the company. The author of the given rating or opinion declares that they are the owner of the copyright for the given opinion and transfers it non-exclusively and indefinitely to Colby d.o.o.
Complaints, disputes and out-of-court dispute resolution
The igabiba.com online store and its manager Colby d.o.o. respect the applicable legislation on consumer protection and make every effort to fulfil their duty to establish an effective complaint handling system and appoint a person with whom, in case of problems, the customer can contact by e-mail. A complaint can be submitted via the e-mail address info@igabiba.com. The procedure for handling a complaint is confidential.
The competent staff in the company will decide on the appeal as soon as possible, or no later than within 15 days of receiving all the documentation required for the assessment. The company will send a response to the complaint with appropriate explanations in writing to the customer's contact address (in most cases to an e-mail address). The party has the right to file an objection to the reply.
Colby d.o.o. will send the decision on the objection with appropriate explanations in writing to the customer's contact address within 15 working days. This completes the company's decision and completes the internal appeal procedure. If the party is not satisfied with the resolution of the appeal, they can file a lawsuit with the competent court.
Colby d.o.o. is aware that the essential characteristic of consumer disputes is the disproportion between the economic value of the claim and the time needed and the costs arising out of the settlement of the dispute, which is also the main obstacle for the consumer not to bring a dispute before the court. That's why Colby d.o.o. strives to do its best to resolve any dispute by mutual consent. Otherwise, the parties agree that the dispute will be resolved by the court with substantive and territorial jurisdiction.
Out-of-court settlement of consumer disputes
In accordance with the legal norms, Colby d.o.o. does not recognise any performer of out-of-court settlement of consumer disputes as responsible for resolving a consumer dispute that the consumer could launch in accordance with the Out-of-Court Settlement of Consumer Disputes Act.
Colby d.o.o., who as a provider of goods and services enables the igabiba.com online store in the Republic of Slovenia, publishes an electronic link to the platform for online dispute resolution for consumer disputes (SRPS) on its website. The platform is available to consumers here.
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL
This legislation arises from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.
All content published on the pages of the igabiba online store is the property of Colby d.o.o. and/or companies whose products are distributed by Colby d.o.o.
The igabiba.com online store and all data, content, product images and graphics displayed on the website are protected by the Copyright Act and may not be reproduced, distributed, modified, publicly displayed, broadcast, used or other forms of exploitation of copyright work, without prior written permission. Trademarks and logos of recognized companies are their property. All copyrighted works are protected from the moment they are created and do not need to be specially marked.
Help, contact and additional questions
If you have additional questions about our offer or the use of the igabiba.com online store, or if you need more information, help is at hand. Write to us to info@igabiba.com or call us from Monday to Friday between 8:00 and 16:00 to the phone number +386 (0)2 330 3300:
The igabiba online store is managed and owned by Colby d.o.o.:
Registered office:
Colby d.o.o.
Limbuška cesta 2
2341 Limbuš
+386 (0)2 330 3300
info@igabiba.com
Contact for complaints:
Colby d.o.o.
Limbuška cesta 2
2000 Maribor
+386 (0)2 330 3300
info@igabiba.com
COLBY, podjetje za računalništvo d.o.o.
Abbreviated name: COLBY d.o.o.
Registration number: 5721938000
Tax number: SI45877769
Date of registration of the entity in the court register: 23.03.1993
Registration numbered: 12184100
Registration authority: Ljubljana District Court
Business address: MARIBOR, Limbuška cesta 2
Legal organizational form: Limited liability company d.o.o.
Share capital: EUR 50,000.00
Terms and conditions apply from 23. 01. 2025.