Terms of service

Terms & Conditions

igabiba.com | COLBY d.o.o.

Effective date: 15 August 2026

Last updated: 15 August 2026

Please read these Terms & Conditions (“Terms”) carefully before placing an order through igabiba.com. These Terms govern the use of the online store and contracts concluded through it. Mandatory consumer rights under applicable law remain unaffected.

1. About us

The igabiba.com online store is operated by:

COLBY, podjetje za računalništvo d.o.o. (abbreviated name: COLBY d.o.o.)

Business address: Limbuška cesta 2, 2341 Limbuš, Slovenia

Registration number: 5721938000

VAT number: SI45877769

Email: info@igabiba.com

Telephone: +386 (0)2 330 3300

In these Terms, COLBY d.o.o. is referred to as the “Seller”, “we”, “us” or “igabiba”. The website igabiba.com is referred to as the “Store” or “Website”.

2. Scope of these Terms

These Terms apply to orders placed through the Store by Consumers and to the resulting sales contracts, unless separate written terms have been expressly agreed.

A “Consumer” is a natural person acting for purposes outside their trade, business, craft or profession. The Store is intended for Consumer purchases only. Orders placed for business or professional purposes may be refused and are not governed as B2B transactions under these Terms.

If mandatory law applicable to a Consumer grants rights that are more favourable than these Terms, those mandatory rights prevail.

3. Product information, safety and compatibility

The essential characteristics, price and other material information for each product are shown on the relevant product page and, where applicable, during checkout. Customers should review product specifications, platform or system compatibility, region information and any other stated requirements before ordering.

Product images are intended to represent the products as accurately as reasonably possible. Minor differences in colour, packaging or non-essential presentation may occur, for example because of screen settings or manufacturer packaging changes, provided that the product supplied remains in conformity with the contract.

Where required by applicable product-safety legislation, the online product offer will make available the required identification and safety information, including relevant manufacturer information, information concerning the responsible person in the European Union where applicable, and warnings or safety information in the language required for the country in which the product is made available.

For age-rated games, software and entertainment products, age classifications and platform information are informational and should be considered before purchase. Some products may require an internet connection, a platform account, additional hardware, subscriptions or third-party software where stated on the product page.

4. Product availability and product statuses

Product availability is shown in the Store and may change until an order is accepted. A product shown as available can occasionally become unavailable because of simultaneous orders, inventory errors or circumstances outside our reasonable control.

• In stock: the product is normally available for dispatch from our stock.

• Out of stock / Sold out: the product is currently unavailable for normal ordering or dispatch.

• Pre-order: the product can be ordered before its expected release or availability date.

• Coming soon: an informational status that does not necessarily mean that an order can yet be placed.

• Open-box or otherwise specially described product: any material condition affecting the product will be stated on the product page.

If we cannot supply an accepted order, we will inform the Customer without undue delay and provide the remedy required by applicable law, including reimbursement where the contract is terminated.

5. Ordering process

The ordering process generally includes the following steps:

1. selecting a product and, where applicable, a variant;

2. adding the product to the cart;

3. reviewing the cart and quantities;

4. providing contact, billing and delivery information;

5. selecting an available delivery method;

6. selecting an available payment method;

7. reviewing the final price, taxes and delivery costs; and

8. placing the order using the checkout control that clearly indicates that the order entails an obligation to pay.

Before submitting the order, the Customer can review and correct data using the checkout controls. The Customer is responsible for providing complete and accurate information needed to process and deliver the order.

Delivery restrictions and available payment methods are displayed no later than the beginning of the ordering process or during checkout, as applicable.

6. Order acknowledgement and formation of the contract

After an order is submitted, the Store normally sends an electronic acknowledgement confirming that the order has been received. An automated acknowledgement of receipt does not by itself constitute acceptance unless it expressly states that the order has been accepted.

The sales contract is concluded when we send the Customer a dispatch confirmation confirming that the ordered goods have been shipped. Until that time, the automated Order confirmation confirms receipt of the order but does not constitute acceptance of the order.

Once the contract has been concluded, the price and essential conditions of that contract cannot be changed unilaterally except where permitted by law or agreed with the Customer.

7. Refusal, cancellation and obvious errors

Before a contract is concluded, we may refuse an order for legitimate reasons, including product unavailability, inability to authorise payment, legal or regulatory restrictions, delivery restrictions, suspected fraud or abuse, or an obvious and recognisable technical or pricing error.

An “obvious error” means an error that a reasonable Customer would recognise as a mistake in the circumstances, for example a manifestly incorrect price caused by a technical or data-entry error. After a contract has been concluded, any cancellation or correction because of an error is subject to applicable contract and consumer law; this clause does not give us a general right to cancel accepted orders at will.

If an order is lawfully cancelled after payment has been taken, we will refund the amount due without undue delay using the original payment method unless another method is expressly agreed and does not cause the Customer additional costs.

8. Prices, VAT and price reductions

Prices are displayed in euro (EUR) unless the Store expressly displays another currency. For Consumers, prices shown during the final checkout include applicable VAT and other mandatory taxes. The VAT rate and final tax amount may depend on the delivery country and applicable tax rules.

Delivery charges and any other additional charges payable by the Customer are shown before the order is submitted. Where a charge cannot reasonably be calculated in advance, the Store will provide the information required by law before the Customer becomes bound by the contract.

Where we announce a price reduction and applicable law requires a prior/reference price, that prior price will be determined in accordance with the applicable rules, generally by reference to the lowest price applied during the legally prescribed period before the reduction, subject to statutory exceptions.

Promotional prices, discount codes and benefits may be subject to stated validity periods, product exclusions, minimum order values, availability and combination rules. Any such conditions will be disclosed with the promotion or before the Customer becomes bound.

9. Payment

The payment methods currently available in the Store are Visa and Mastercard payment cards, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna. The payment methods actually available for a particular order are displayed during checkout and may depend on the delivery country, device, order value and services supported by the relevant payment provider.

Where payment is processed by a third-party payment provider, the provider may apply its own terms and privacy information. We do not charge payment-method fees that are prohibited by applicable law.

10. Invoices

Invoices are provided electronically, normally by email and/or through the Customer account or order communication. The Customer should verify billing data before submitting the order and contact us promptly if a correction is required.

11. Delivery countries, methods and costs

We deliver to the countries and destinations made available for selection during checkout. Availability of delivery can differ by product because of legal, safety, carrier, manufacturer or logistical restrictions.

Available delivery methods, delivery charges and estimated delivery times are displayed before the Customer submits the order. The standard DPD delivery zones and rates currently configured for igabiba.com are set out below. The delivery charge applicable to a particular order is always shown during checkout before the order is submitted.

Zone	Countries	Orders up to EUR 149.00	Orders EUR 149.10 and above
DPD Zone I	Austria, Bulgaria, Croatia, Czechia, Germany, Hungary, Italy, Netherlands, Poland, Romania, Slovakia	EUR 5.99	Free
DPD Zone II	Belgium, Denmark, France, Ireland, Latvia, Lithuania, Luxembourg, Spain	EUR 6.99	Free
DPD Zone III	Estonia, Finland, Greece, Portugal, Sweden	EUR 9.99	Free

Certain provinces, regions or destinations within a listed country may be excluded by the carrier or Store configuration. Availability for the exact delivery address is determined during checkout. The rates above reflect the Store configuration effective on 15 August 2026.

Unless a different delivery time has been agreed, goods will be delivered without undue delay and, for Consumer sales, no later than the period required by applicable law. If no different period is agreed, EU consumer rules generally require delivery no later than 30 days after conclusion of the contract.

If delivery is delayed, the Customer retains all remedies provided by applicable law. Estimated delivery dates do not exclude statutory rights where delivery by a particular date is essential or where the Seller fails to deliver within an additional appropriate period.

12. Transfer of risk

For Consumer sales where we arrange transport, the risk of loss of or damage to the goods passes to the Consumer when the Consumer, or a third party designated by the Consumer other than the carrier, obtains physical possession of the goods.

If the Consumer independently instructs a carrier that was not offered by us, the transfer of risk is governed by the applicable statutory rules. This section does not affect rights arising from damaged, lost or non-conforming goods.

13. Pre-orders

A Pre-order is an order for a product that is expected to be released or become available in the future. Any release, availability or dispatch date shown for a Pre-order is based on information available at the time and may be changed by the manufacturer, publisher, supplier or other relevant third party.

If a Pre-order release or delivery date changes materially, we will provide updated information when reasonably possible. Where the delay gives the Customer a statutory right to terminate the contract, that right remains unaffected.

A Consumer may exercise any statutory right of withdrawal that is available for the contract, including before delivery where applicable. The payment timing for Pre-orders is shown at checkout or in the order confirmation.

Where an order contains both available products and Pre-order products, dispatch may occur together or separately depending on the delivery option and Store configuration. Any material effect on delivery charges will be shown before the order is submitted.

14. Consumer right of withdrawal

A Consumer who concludes a distance contract through the Store generally has the right to withdraw from the contract within 14 days without giving a reason, unless a statutory exception applies.

• For a sales contract for one item, the withdrawal period generally expires 14 days after the day on which the Consumer or a third party designated by the Consumer, other than the carrier, acquires physical possession of the goods.

• For several goods ordered in one order and delivered separately, the period generally runs from possession of the last good.

• For goods delivered in several lots or pieces, the period generally runs from possession of the last lot or piece.

The Consumer may exercise the right of withdrawal by sending an unequivocal statement of the decision to withdraw. Use of the model withdrawal form is optional. A Consumer may also use the online withdrawal function described below.

To meet the deadline, it is sufficient for the Consumer to send the withdrawal statement before the withdrawal period expires.

15. Online withdrawal function

For distance contracts concluded through the Store that are subject to a right of withdrawal, the Store provides an online withdrawal function that is clearly labelled with an unambiguous wording such as “Withdraw from contract here”. The function is intended to remain clearly visible, easy to access and continuously available during the applicable withdrawal period.

The function enables the Consumer to identify the relevant contract/order, provide or confirm the required contact information and submit the withdrawal statement. Before final submission, the Consumer is required to confirm the withdrawal through a clear confirmation control.

After submission, we send an acknowledgement of receipt on a durable medium, normally by email, without undue delay, including the content of the withdrawal statement and the date and time of submission.

The online “Withdraw from contract” function is active on igabiba.com. The process uses a two-step confirmation flow (button → withdrawal form → confirmation) and sends the Consumer an automatic electronic acknowledgement after submission.

16. Returning goods after withdrawal

Unless we have offered to collect the goods, the Consumer must send the goods back or hand them over without undue delay and no later than 14 days after communicating the decision to withdraw. The deadline is met if the goods are sent before the 14-day period expires.

Returns should be sent to:

COLBY d.o.o. – igabiba returns

Limbuška cesta 2

2341 Limbuš

Slovenia

Unless we have agreed to bear the return costs or applicable law provides otherwise, the Consumer bears the direct cost of returning the goods. If, because of their nature, goods cannot normally be returned by post, any legally required information on estimated return costs will be provided before the Consumer becomes bound by the contract.

The Consumer may handle the goods only to the extent necessary to establish their nature, characteristics and functioning, comparable to the inspection reasonably possible in a physical store. The Consumer may be liable for any diminished value resulting from handling beyond what is necessary for that purpose.

Original packaging is useful for safe return and assessment but is not, by itself, a condition for exercising a statutory right of withdrawal unless the nature of a particular statutory exception makes sealed packaging legally relevant.

17. Refunds after withdrawal

Following a valid withdrawal, we will reimburse all payments received from the Consumer that must be reimbursed by law, including the cost of the least expensive standard delivery offered for the order. Supplementary delivery costs resulting from the Consumer's choice of a more expensive delivery method do not have to be reimbursed to the extent permitted by law.

The reimbursement will be made without undue delay and no later than 14 days after we are informed of the decision to withdraw. For sales contracts, unless we have offered to collect the goods, we may withhold reimbursement until we receive the goods back or the Consumer provides evidence of having sent them back, whichever occurs first.

We use the same payment method used for the original transaction unless the Consumer expressly agrees otherwise and incurs no fees as a result. A refund will not be replaced by store credit or another alternative reimbursement method without the Consumer's express agreement, except where the original payment itself was made by such a method to the extent permitted by law.

18. Exceptions to the right of withdrawal

The statutory right of withdrawal does not apply in cases where applicable law provides an exception. Depending on the products offered in the Store, relevant examples may include:

• goods made to the Consumer's specifications or clearly personalised;

• sealed goods that are not suitable for return for health-protection or hygiene reasons, where the seal has been broken after delivery;

• sealed audio or video recordings or sealed computer software, where the seal has been broken after delivery;

• other contracts or products expressly excluded from the right of withdrawal by mandatory law.

An exception is applied only where its legal conditions are met. The mere opening of ordinary product packaging does not automatically remove the right of withdrawal.

19. Legal guarantee of conformity

Consumer rights relating to lack of conformity are separate from the right of withdrawal. The Seller is responsible for ensuring that goods conform to the sales contract and to the applicable statutory conformity requirements.

Under Slovenian consumer law applicable to the Seller, the Seller is generally liable for a lack of conformity that existed at delivery and becomes apparent within two years from delivery of the goods, subject to any mandatory rules that provide greater protection to a Consumer.

For goods with digital elements, additional statutory rules may apply, including requirements concerning functionality, compatibility, interoperability, updates and conformity during the relevant period.

20. Remedies for lack of conformity

Where goods are non-conforming, the Consumer may first require the goods to be brought into conformity by repair or replacement, subject to the statutory conditions concerning impossibility and disproportionate cost. Bringing goods into conformity is free of charge and must be carried out without significant inconvenience to the Consumer.

Under Slovenian consumer law, repair or replacement must generally be completed within 30 days from the Consumer's request. This period may be extended once by no more than 15 days where the statutory conditions are met and the Consumer is informed of the extension and the reasons for it before the original period expires.

The Consumer may have the right to a proportionate price reduction or to terminate the sales contract where the statutory conditions are met, including where repair or replacement has not been completed in time, has been refused, has failed, the lack of conformity is sufficiently serious, or it is clear that conformity will not be restored without significant inconvenience.

Under Slovenian consumer law, where a lack of conformity appears in less than 30 days from delivery, the Consumer may, subject to the statutory conditions, terminate the sales contract and request reimbursement without first requiring repair or replacement.

Nothing in this section limits any more favourable mandatory rights available to a Consumer under the law applicable to the contract.

21. How to make a conformity or warranty claim

To help us process a claim efficiently, the Customer should provide, where available:

• order number or other proof of purchase;

• Customer name and contact details;

• identification of the affected product;

• a clear description of the issue; and

• photographs or video where they are reasonably useful to demonstrate the issue.

Claims may be submitted to info@igabiba.com. We may request the product to be made available for inspection where reasonably necessary to assess the claim. Statutory costs associated with bringing non-conforming goods into conformity are borne as required by law.

22. Commercial and manufacturer warranties

Some products may be covered by a commercial guarantee or manufacturer warranty in addition to statutory conformity rights. Where a commercial guarantee is offered, its guarantor, duration, territorial scope and conditions are set out in the guarantee statement or other information supplied with the product or offer.

A commercial guarantee does not replace, restrict or reduce the Consumer's mandatory rights against the Seller for lack of conformity.

Where Slovenian law requires a mandatory guarantee for particular categories of goods, the relevant statutory guarantee rules apply in addition to the Consumer's rights arising from lack of conformity.

23. Damaged parcels and transport damage

If a parcel or product arrives visibly damaged, the Customer should, where reasonably possible, document the condition of the parcel and product, retain the packaging until the matter has been assessed, and contact us promptly at info@igabiba.com.

These steps help us investigate the transport issue and pursue the carrier where appropriate, but failure to follow a recommended step does not automatically remove statutory rights where mandatory law provides otherwise.

24. Discount codes, bundles, gifts and loyalty benefits

Discount codes and promotional benefits are subject to the conditions stated with the relevant promotion. Unless expressly stated otherwise, a promotion may be limited by time, stock, product, brand, Customer, minimum order value or number of uses.

The Store will disclose before purchase whether different benefits can be combined. If a returned item formed part of a bundle, set or promotion, the refund may be calculated to reflect the actual price paid and the conditions of the promotion, provided that mandatory Consumer rights are not reduced.

Where a free gift was conditional on a qualifying purchase and the qualifying purchase is returned, the Consumer may be required to return the free gift or its value may be taken into account to the extent permitted by law and clearly disclosed by the promotion.

Participation in the IGABOOSTER loyalty programme is subject to the separate IGABOOSTER terms made available through the Store.

25. Customer accounts

A Customer may be able to shop as a guest or through a Customer account depending on the Store configuration. Customers are responsible for maintaining the confidentiality and security of their authentication credentials, access links or login codes and for notifying us of suspected unauthorised account use.

We may restrict or suspend account functionality where reasonably necessary to prevent fraud, misuse, security incidents or unlawful activity, without affecting already concluded contracts or mandatory Consumer rights.

26. Intellectual property

The Website, its design, text, graphics, logos, original photographs and other protected content are owned by or licensed to COLBY d.o.o. or the relevant rights holders. Third-party trademarks and product materials remain the property of their respective owners.

Content may be used for normal personal use of the Store. Reproduction, distribution, commercial exploitation or other use beyond what is permitted by law requires the permission of the relevant rights holder.

27. Acceptable use of the Website

Users must not use the Website to:

• commit fraud or other unlawful activity;

• attempt unauthorised access to accounts, systems or data;

• introduce malicious code or interfere with the security or normal operation of the Store;

• scrape or automate access in a manner that materially disrupts the Store or violates applicable law; or

• infringe the rights of COLBY d.o.o. or third parties.

We may take proportionate technical or account measures to protect the Store and other users. This section does not restrict lawful use, statutory rights or legally protected activities.

28. Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by mandatory law, including mandatory Consumer-protection rights.

The Website may occasionally be unavailable because of maintenance, security incidents, network failures or other technical events. We take reasonable measures to maintain the Store but do not guarantee uninterrupted availability. This does not affect obligations arising from already concluded contracts.

29. Events beyond our reasonable control

We are not responsible for a failure or delay caused by an event outside our reasonable control to the extent permitted by law. Examples may include major transport disruption, natural disasters, war, widespread infrastructure failure, cyber incidents affecting third-party infrastructure, government restrictions or similar events.

Where such an event affects an order, we will inform the Customer when reasonably possible and take reasonable steps to limit the effects. Mandatory rights concerning delivery, termination and reimbursement remain unaffected.

30. Privacy and cookies

Personal data is processed in accordance with the Privacy Policy made available on the Website. Information concerning cookies and similar technologies is provided in the Cookie Policy / Cookie Information and, where required, through the Store's consent-management interface.

These Terms do not replace the Privacy Policy or Cookie Policy. If a linked privacy document is updated, that update does not retroactively alter the essential terms of an already concluded sales contract.

31. Changes to these Terms

We may amend these Terms for future use of the Store, for example to reflect legal, technical or operational changes. The version applicable to a particular order is generally the version made available when the relevant contract is concluded, unless mandatory law requires otherwise or the parties validly agree to a change.

Changes published after a contract has been concluded do not retroactively reduce rights or alter obligations under that contract.

32. Complaints and customer support

Customers may submit complaints or requests concerning an order to info@igabiba.com or contact us using the contact details in Section 38. We aim to assess complaints fairly and without undue delay.

For efficient handling, Customers should include the order number and a clear description of the issue. We may request further information where reasonably necessary to investigate the complaint.

33. Alternative dispute resolution

Where Slovenian law requires the Seller to provide information about alternative dispute resolution (ADR / IRPS), we will provide the information required by the Slovenian Out-of-Court Resolution of Consumer Disputes Act (ZIsRPS), including after an unresolved complaint where applicable.

Unless participation is mandatory for a particular type of dispute or COLBY d.o.o. expressly agrees otherwise in a specific case, COLBY d.o.o. does not recognise any specific provider of out-of-court consumer dispute resolution (IRPS/ADR) as competent to resolve consumer disputes on a voluntary basis.

The former European Union Online Dispute Resolution (ODR) platform is not referenced in these Terms because the EU ODR platform was discontinued and the underlying ODR Regulation was repealed.

34. Governing law

These Terms and contracts concluded through the Store are governed by the law of the Republic of Slovenia, subject to applicable mandatory conflict-of-law rules.

For a Consumer, this choice of law does not deprive the Consumer of the protection afforded by mandatory provisions of the law that would apply in the absence of this choice, including mandatory protections that may apply in the Consumer's country of habitual residence where the relevant conditions of EU private international law are met.

35. Jurisdiction

Any dispute will be subject to the courts having jurisdiction under applicable law. Nothing in these Terms restricts a Consumer's right to bring proceedings before a court available to the Consumer under mandatory EU or national rules on jurisdiction.

36. Language

The Store and these Terms are made available in English. Unless otherwise expressly agreed, English is the contractual language for orders placed through the English-language igabiba.com Store.

Where mandatory law requires specific pre-contractual, safety, warranty or other information to be provided in another language for a particular country or product, that mandatory requirement remains applicable.

37. Severability and protection of mandatory rights

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions remain effective to the extent possible. The affected provision will be interpreted or replaced only to the extent necessary to comply with applicable law.

Nothing in these Terms is intended to waive, exclude or limit a right that cannot lawfully be waived, excluded or limited.

38. Contact information

COLBY d.o.o.